DELIVERY & RETURNS

DELIVERY POLICY

Free/Complimentary Delivery

We deliver to you at no extra charge when you 3 or more products.  So shop until your heart's content and we'll take care of the rest.

Delivery Costs

1 or 2 Items - Up to 2kg - £4.50

3 or more Items - FREE DELIVERY

Delivery Period:  Please allow up to 6 working days for FREE DELIVERY & all orders except NEXT DAY DELIVERY. UK only. 

Delivery Costs - NEXT DAY DELIVERY

Up to 2kg - £6.50

Please place your orders before 10am to get next day delivery for the following day. 

Delivery costs will apply when you choose up to 2 items.  Please refer to the delivery costs above.  

Method: Your delivery will be sent by Royal Mail or alternatively by courier dependant on your chosen option.  

Please ensure that your delivery details are correct, as these details will be used exactly as input by you when submitting your order. The Empress Parlour cannot be responsible for orders with incorrect or missing information should they not reach you.


Return & Exchange Policy

Cancellations:  In accordance with the Distance Selling Regulations, for most Products ordered via our website, you have the legal right to cancel your order within 7 working days of the day after you received the Products ("Cancellation Period"). However this right does not apply to certain items such as personalised products, perishable goods or items that cannot be returned for hygiene reasons (see below). If you wish to exercise your right to cancel your order, you need to inform us in writing within 7 working days starting the day after you received the Products. You must take reasonable care of the Products and immediately return them to us in accordance with our Returns Policy below.

 

Return of the Products within the Cancellation Period will be considered to be notice of cancellation under the Distance Selling Regulations.

 

If you cancel your order, we will refund the full price you paid for the Products, using the same method you used to pay for them, within 30 days of us receiving notification of your cancellation and/or the returned Products.

 

If your order has been dispatched then please follow our returns policy. If you have benefitted from our free delivery then we will provide a full refund for all products less our shipping costs.

How to Return a Product

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your Products for any reason, we will happily refund you for any items you return to us in an unused and resalable condition within 14 days of receipt.

This excludes sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered).  Returned items must be unused and in their original packaging. Please be aware that we cannot accept used goods unless they are faulty or defective.  

Once received, we will we will send you an email to notify you that we have received your returned item. The item will then be inspected for approval.  Once your item is approved for refund, your refund will be processed.

Other than for defective products or items that have been delivered incorrectly by us, you are responsible for the cost of returning Products to us. This includes any postage charges incurred to return an item(s). We cannot accept responsibility for items which are lost or damaged in the post. You must ensure your items are securely packaged and obtain a proof of posting.

 

Returns by post

You can return Products by post within 14 days of the date on which you received the Products and will receive a refund only.  Please ensure that the dispatch note is returned with the Products as proof of purchase. The dispatch note can be found as part of the documentation that is included with your Products.

 

How to Return an Item:

Step 1. Forward an email to info@empressparlour.com detailing which product(s) you would like to return and the reason for returning them. Please also include your full contact details. Please wait for our customer service team to reply before proceeding to the next step.

 

Step 2. Repack the item securely along with the dispatch note in its original packaging. We need the dispatch details to process your return.

 

Step 3. Please return all items to address below. For the return of high value goods, we recommend that you package the item securely and use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

The Empress Parlour Ltd.

16 Windermere House 

400 Summerwood Road

Isleworth

Middlesex

United Kingdom

Reasonable care

 

You have a legal obligation to take reasonable care of the products while they are in your possession.  The products are your responsibility until they reach our warehouse. All returned products will be inspected on return and we reserve the right to refuse a refund for any item that cannot be resold.

for further enquiries

tel: 0333 015 6518

for further enquiries

© 2020 The Empress Parlour - Registration Number:12704880

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